You are still in the draw

Every order placed during the APNVG giveaway holds tickets for the draw on 26 October. Cancel this order and all its tickets are gone, also when you only cancel one item.

Wrong size or colour? Ask for a change below. Your order stays and so do your tickets.

Keep my order and my tickets

Thanks, your change request is with us.
We check right away whether it can still be done and email you either way. If your order was already printed we cannot change it anymore, and then you can still cancel below.

Right of withdrawal

Cancel your order

You can cancel your order within 14 days without giving a reason. Fill in the form below and your cancellation is registered straight away. You will receive a confirmation by email within a few minutes.

This form is the fastest route. You can also use the model withdrawal form or email us at contact@thetrace.eu.

Only need a different size or colour?

Then you do not have to cancel. If your order has not been printed yet we can simply change it, and you keep your place in the queue. Cancelling stays possible below.

Fill in your order number and email below, then send. We check right away whether it can still be done and email you either way, usually within one working day.

Not sure what to put? Ask us in the chat and we will look at your order with you.

Already received your order? Fill in this form first. We will email you the return address and instructions. Return shipping costs are paid by the customer, as stated in our Refund and Return Policy.

You can find it in your order confirmation email.

Please enter your order number.

The email you used when ordering.

Please enter a valid email address.

Please enter your name.

Would you rather just have the right one?

It sounds like you want something different rather than your money back. You do not have to cancel for that. If your order has not been printed yet we can simply change it, and you keep your place in the queue.

Paid with Klarna? Then nothing has been charged yet. We simply cancel the payment, so a code is not possible there.

This is final

Once your order has been printed it can no longer be stopped or changed. Sizes drop out one by one as they sell, and a restock can take a while.

Ordered during the giveaway? Cancelling takes every ticket on this order out of the APNVG draw on 26 October. That also goes when you cancel just one item.

Please tick the box to submit your withdrawal.

Something went wrong. Please email contact@thetrace.eu and we will handle it by hand.

Changed your mind? Keep my order

Your cancellation is registered at the moment you submit this form. You will receive a confirmation email containing your statement and the exact time it was submitted. We do not need to approve it for it to be valid.

✓

Registered

Your cancellation has been received

We have registered your withdrawal and sent a confirmation to . Keep that email, it is your proof.

Order #
Name
Submitted
Reference

We will look at your order and email you within one working day. If it has not shipped yet we try to stop it in production. If it has already shipped, the confirmation email contains the return address.

Questions? Reply to the confirmation email or write to contact@thetrace.eu.

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