Right of withdrawal
Cancel your order
You can cancel your order within 14 days without giving a reason. Fill in the form below and your cancellation is registered straight away. You will receive a confirmation by email within a few minutes.
This form is the fastest route. You can also use the model withdrawal form or email us at contact@thetrace.eu.
Already received your order? Fill in this form first. We will email you the return address and instructions. Return shipping costs are paid by the customer, as stated in our Refund and Return Policy.
You can find it in your order confirmation email.
Please enter your order number.
The email you used when ordering.
Please enter a valid email address.
Please enter your name.
Please tick the box to submit your withdrawal.
Something went wrong. Please email contact@thetrace.eu and we will handle it by hand.
Your cancellation is registered at the moment you submit this form. You will receive a confirmation email containing your statement and the exact time it was submitted. We do not need to approve it for it to be valid.
✓
Registered
Your cancellation has been received
We have registered your withdrawal and sent a confirmation to . Keep that email, it is your proof.
Order #
Name
Submitted
Reference
We will look at your order and email you within one working day. If it has not shipped yet we try to stop it in production. If it has already shipped, the confirmation email contains the return address.
Questions? Reply to the confirmation email or write to contact@thetrace.eu.